Cadillac is a Top Brand in Customer Service Survey
In the latest J.D. Power 2022 U.S. Customer Service Index Study, brands were graded based on customer satisfaction with the automaker’s repair and maintenance services. J.D. Power assessed the responses from owners of one-to-three-year-old vehicles, and found that Cadillac was the second-highest-ranked premium brand in the study. Here’s what made Cadillac stand out from the […]
Mitsubishi Places Third in 2021 Customer Service Index
J.D. Power has released the results of its 2021 Customer Service Index Study. This evaluated how satisfied customers were with the repair and maintenance services they received at a service facility or dealership. Mitsubishi had the third-highest ranking of all the mass-market brands in the study. The Best Place for Service: Reasons to choose a […]
Ford, Lincoln Expanding Reach to Hispanic Customers
In November, the Ford Hispanic Network Group held a panel discussion about the growing buying power of Latinos. Major players like Lincoln President Joy Falotico acknowledged that Ford Motor Company is working to improve its reach into the expanding market. Lincoln Satisfies: Navigator picks up second straight AutoPacific VSA for full-size luxury SUVs “The Latino customer […]
Lincoln Customers Get 12-Month Calm Membership
If there’s one thing Lincoln Motor Company loves tossing at its customers (figuratively, not literally), it’s perks. Joining ownership bonuses like Lincoln Concierge and Lincoln Pickup & Delivery is 12 months of complimentary premium access to the Calm app. Lincoln is offering a year of free access to customers in North America after a limited […]
Volvo Trucks Offers Virtual Walk-Around for Customers
In the market for a semi-truck? With physical distancing and travel restrictions in place because of COVID-19, it can be tough to properly shop around and find the perfect truck for your business. Volvo Trucks is attempting to remedy this by offering a virtual walk-around. In the past, prospective customers could visit the Volvo Trucks […]
Mustang Mach-E Customers Get Free Electrify America Fast-Charging
Need some more incentive to plunk down a $500 (refundable) deposit on a 2021 Mustang Mach-E? (Apart from the super-rad new Cyber Orange color, that is?) How do 250 kilowatt-hours of free charging sound? Ford announced that customers who purchase a new Mustang Mach-E will get up to five complimentary charges at Electrify America fast-charging […]
Genesis Concierge Gives Customers Their Own Personal Car Shopper
The new Genesis Concierge service provides customers with their own personal shopper to assist with every aspect of finding and purchasing one of the luxury brand’s vehicle. The Benefits of Genesis Ownership: Learn about the luxury brand’s many customer perks These new personal shoppers are intended to tighten the link between customers, dealers, and the […]
Hyundai Clean Assurance Guidelines Prioritize Customer Safety
To provide its customers with extra confidence during the COVID-19 pandemic, Hyundai has instituted new safety protocols for its dealers across the United States. Virtual Test Drives: See detailed video footage of key Hyundai models Hyundai’s Clean Assurance program offers guidelines for proper cleaning procedures and appropriate social distancing while also providing the necessary safety […]
Volvo ‘Hammer Down’ Program Helps Truck Customers During Pandemic
Volvo Trucks announced an enhanced finance program that helps bring stability to truck customers during the COVID-19 pandemic. Related: Explore the current Volvo Truck model lineup Dubbed “Hammer Down 2.0,” the program makes it possible for people who have purchased or leased a Volvo VNL, VNR, or VNX model to extend their first payment for […]
INFINITI Canada Offers Relief and Support to Customers
Due to the economic hardships caused by COVID-19, INFINITI Canada has developed a plan, called INFINITI Privilege, to help support its customers and employees. Here’s how you can seek assistance from the esteemed automaker, and a look at how the company is preventing the spread of the disease. See the Latest Innovations: 2020 INFINITI Q50 […]
Genesis Bolsters Customer Support in Canada Amid COVID-19 Pandemic
With its new Genesis Cares program, Genesis Motors Canada is easing customers’ minds during the COVID-19 pandemic with flexible financing arrangements, purchasing options, and ownership services. “At Genesis, our core principle has always been respect for our customers,” said Richard Trevisan, the brand director for Genesis Motors Canada. “The COVID-19 pandemic has created anxiety and […]
Car Insurance Companies Set to Refund Money to Customers
No matter if you’re under official shelter-in-place orders or just practicing social distancing, you’re probably not driving as much as you usually are. You’re not alone, either, with the rate of car accidents dropping across the country. This means that car insurance companies are shelling out less to cover them, and some of the largest […]
Volkswagen is Expanding Customer Payment Relief Options
The current COVID-19 pandemic has affected countless lives and businesses over the last few months. Despite these economic troubles, the auto industry has stepped up to extend a helping hand to drivers. Even in uncertain times, maintaining a connection to customers comes first. This is why Volkswagen recently announced that it is expanding customer payment […]
Hyundai Brings Back Car Payment Protection for Customers
The COVID-19 pandemic has spread a wave of economic uncertainty across the United States. To promote peace of mind, Hyundai Motor America is bringing back a program that covers or defers car payment requirements for customers who lose their jobs or face certain medically related hardships. Hyundai Assurance Job Loss Protection applies to purchases or […]
Mitsubishi Improved in J.D. Power 2020 Customer Service Index
Throughout 2019, Mitsubishi focused on reinventing its brand image in the U.S. The automaker’s efforts seem to have paid off and earned Mitsubishi improved customer satisfaction scores in the J.D. Power 2020 Customer Service Index Study. Protection for the Ride: Eclipse Cross earns five-star safety rating J.D. Power conducts its CSI Study annually to evaluate […]
Cadillac Scores Highly in J.D. Power Customer Service Index
J.D. Power recently completed its 2020 Customer Service Index Study. Of the luxury brands included, Cadillac received the second-highest ranking for providing favorable service experiences. Prepare for April Showers: Learn to safely drive in the rain The 2020 Customer Service Index Study The study assessed customers’ satisfaction with the repairs or maintenance they received on […]
Ford Announces COVID-19 Assistance for Customers, Nonprofits
As COVID-19 continues to shut down much of the United State, Ford Motor Company has announced steps it plans to take to assist its customers and the Detroit community in a time of need. Customers who are leasing or financing a Ford vehicle are encouraged to call Ford Credit to change due dates and delay […]
Ford Looks at Customers’ Favorite Mustang Mach-E Colors
Reservations for the 2021 Mustang Mach-E are well underway, and Ford is taking a look at some of the early trends it’s noticed among folks who have slapped down $500 for the new electric SUV. “Since revealing the Mustang Mach-E last November, we have seen a high level of interest from customers around the world. […]