Mopar Introduces Customer Service Analyzer to FCA US Dealers
There are few things worse than getting stuck at your dealership’s service center during a repair—only to find out that it’s going to take significantly longer than you thought. To help make sure FCA US customers don’t have to experience this situation, Mopar recently released a new technology that could streamline service at dealerships, enhancing the customer experience.
The American performance parts company is helping FCA US dealerships provide better customer experiences with the Mopar Service Capacity Analyzer. This new technology is a powerful online tool that helps dealers analyze and plan—along with implement—changes to their service centers to keep customers satisfied.
The Analyzer is based on a specific algorithm, which allows dealers to adjust the number of technicians, technician hours, and stall numbers, to help create the best customer experience possible. It even allows dealers to create different service scenarios and evaluate how service needs to be changed in order to provide top-notch customer service.
Along with the Mopar Service Capacity Analyzer, the company has also created additional incentives to expand the customer experience. This includes the Technician Warranty Exemption Program and Shop Competency Program, both of which help dealers have a more flexible workflow.