Three Buick Models Top Segments in 2016 J.D. Power Vehicle Dependability Study
The Buick Verano was named highest ranked compact car, the LaCrosse was named the highest ranked large car, and the Encore was named the highest ranked small SUV in the in the J.D. Power 2016 Vehicle Dependability Study.
The annual study, which measures the performance of vehicles from three model-years prior to the current model year, also found that Buick was the third-highest-rated brand in the industry behind luxury automakers Porsche and Lexus.
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According to the survey, customers who own or lease 2013 Buick models reported an average of 106 problems per 100 vehicles (PP100), the standard by which J.D. Power measures the dependability of any given brand. That average was only slightly higher than Porsche’s 97 and Lexus’ 95, but it was well below the industry average of 152 PP100. GM’s other brands all performed above average, with GMC rounding out the top 5 brands with an average of 120 PP100, Chevrolet scoring 125 PP100 in sixth place, and Cadillac averaging 145 PP100.
“Buick’s ranking is a demonstration of our mission to provide the best in reliability, quality and customer service,” said Duncan Aldred, vice president of Global Buick. “As we enter an exciting year of vehicle launches, we will show both new and returning customers that quality continues to be a top priority for the brand.”
With the Encore topping its segment in the Vehicle Dependability Study, the 2013 model can now lay claim to earning recognition in J.D. Power’s three major studies. The 2013 Buick Encore earned awards in the VDS, the Initial Quality Study, and the Automotive Performance Execution and Layout Study.
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