J.D. Power

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Mitsubishi Is First in J.D. Power 2019 Indonesia CSI Study

Mitsubishi Is First in J.D. Power 2019 Indonesia CSI Study

Mitsubishi Motors Krama Yudha Sales Indonesia, a sales and marketing subsidiary of Mitsubishi, earned the number one spot of two major studies. It received the top ranking in both the J.D. Power 2019 Indonesia Sales Satisfaction Index Study and the Customer Service Index Study. Customizing Your Experience: The Mitsubishi marketing strategy How MMKSI earned these […]

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GMC, Buick Finish 1-2 in J.D. Power 2019 Mexico CSI Study

GMC, Buick Finish 1-2 in J.D. Power 2019 Mexico CSI Study

GMC and Buick came out on top in the J.D. Power 2019 Mexico Customer Service Index Study, finishing in first and second place among luxury brands, respectively. GMC finished with a score of 892 out of a possible 1,000, and Buick finished ahead of BMW and MINI with a score of 871. This marks the […]

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Kia Soul and Its Impressive Tech Recognized by J.D. Power

Kia Soul and Its Impressive Tech Recognized by J.D. Power

Marketing research company J.D. Power recently released its 2019 rankings for vehicles across all segments and automakers, ranging from initial vehicle quality to overall brand excellence. Adding to its large collection of awards, the Kia Soul was named a segment winner in the 2019 Multimedia Quality and Satisfaction Study.   Speaking of Awards: Kia Niro […]

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Genesis G70 Infotainment Takes Top Spot in J.D. Power Awards

Genesis G70 Infotainment Takes Top Spot in J.D. Power Awards

This year, Genesis is showing it’s the brand to beat when it comes to awards. Back in June, it dominated the 2019 J.D. Power Initial Quality Study, awards many shoppers take into account when looking for a new car to take home.  Now J.D. Power has conferred a new award on the Genesis G70 and […]

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Hyundai Kona Tops J.D. Power Tech Experience Study

Hyundai Kona Tops J.D. Power Tech Experience Study

According to a new report, the Hyundai Kona provides one of the industry’s most satisfying technological experiences for new vehicle owners. In the J.D. Power 2019 U.S. Tech Experience Index Study, the Kona was tied for No. 1 in the small vehicle segment. The TXI Study surveys how drivers interact with and feel toward vehicle […]

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Ford Earns Most Best-in-Segment J.D. Power 2019 APEAL Study Awards

Ford Earns Most Best-in-Segment J.D. Power 2019 APEAL Study Awards

Ford Motor Company earned a total of four best-in-segment J.D. Power 2019 APEAL Study Awards, more than any brand or automaker in the running. Perhaps most impressive (but least surprising) is the fact that Ford swept the pickup truck awards with the Ranger wining for midsize trucks, F-150 winning for large light-duty trucks, and F-Series Super […]

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Lincoln Lands in Top 10 of J.D. Power 2019 U.S. APEAL Study

Lincoln Lands in Top 10 of J.D. Power 2019 U.S. APEAL Study

As was the case in the J.D. Power Initial Quality Study, Lincoln Motor Company came out the top American luxury brand in the J.D. Power 2019 U.S. APEAL Study. The study — which assesses automotive performance, execution, and layout — saw Lincoln tie for No. 6 overall with a 2019 APEAL Brand Index Ranking of […]

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Nissan Maxima Earns Top Marks in J.D. Power 2019 APEAL, IQS Studies

Nissan Maxima Earns Top Marks in J.D. Power 2019 APEAL, IQS Studies

Another day, another award

Nissan took home ten awards in J.D. Power’s APEAL and IQS studies.

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Consumers Are Wary of EVs and AVs, According to J.D. Power Study

Consumers Are Wary of EVs and AVs, According to J.D. Power Study

Driverless vehicles seem to be the autos of the future, though the industry is still testing and perfecting the designs of these models. And while you’re probably familiar with seeing EVs on the road, automakers are still fine-tuning these models, as well. Technological progress aside, however, you’ve got to wonder if society has fully embraced […]

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General Motors Comes Up Big in J.D. Power 2019 UAE Customer Service Index Study

General Motors Comes Up Big in J.D. Power 2019 UAE Customer Service Index Study

Automakers continue to scrap it out for leverage in the United Arab Emirates to gain favor with drivers in the emerging market, and General Motors is demonstrating dominance. According to the J.D. Power 2019 UAE Customer Service Index Study, GMC is the top mass-market brand and Cadillac is the top luxury brand in terms of […]

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Ford Scores High Marks in J.D. Power 2019 Initial Quality Study

Ford Scores High Marks in J.D. Power 2019 Initial Quality Study

Ford scored the No. 4 spot overall in the J.D. Power 2019 Initial Quality Study and was the highest-ranked American brand on the list. Ford averaged 83 problems per 100 vehicles, up from last year’s record-best 81 PP100, which was 10 PP100 below the industry average. With Lincoln taking the No. 5 spot with a […]

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Lincoln Makes Top Five in J.D. Power 2019 U.S. Initial Quality Study

Lincoln Makes Top Five in J.D. Power 2019 U.S. Initial Quality Study

Lincoln Motor Company scored the No. 5 spot in the J.D. Power 2019 U.S. Initial Quality Study. With a score of 84 problems per 100 vehicles (PP100), Lincoln stands as the top-ranked American luxury brand and the second highest-ranked American brand overall. The J.D. Power IQS ranks vehicles on their quality within the first 90 […]

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J.D. Power Names Kia the Top Mass Market Brand for Fifth Year in a Row

J.D. Power Names Kia the Top Mass Market Brand for Fifth Year in a Row

Talk about a great reputation! For the fifth consecutive year, Kia earned the title of “number one non-luxury automotive brand” by J.D. Power in its 2019 U.S. Initial Quality Study. On top of that, Kia improved its score by two points over the previous year. The continued success of Kia in this study was partially […]

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Genesis Dominates 2019 J.D. Power Initial Quality Study

Genesis Dominates 2019 J.D. Power Initial Quality Study

An annual industry study that tracks the quality of new vehicles has once again ranked Genesis No. 1. For the second straight year, Genesis is the top premium brand and top overall automotive brand among customers surveyed in the J.D. Power U.S. Initial Quality Study (IQS). “Our customers are number one — period — so […]

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J.D. Power Ranks Hyundai No. 2 in Initial Quality for 2019

J.D. Power Ranks Hyundai No. 2 in Initial Quality for 2019

For the second year in a row, Hyundai ranks high in a prominent industry study that tracks the quality and reliability of new vehicles. Hyundai’s vehicles were rated No. 2 among non-premium brands in J.D. Power’s 2019 U.S. Initial Quality Study. Among all brands, Hyundai was rated No. 3. At the individual model level, the […]

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J.D. Power Predicts CPO Vehicle Market Will Keep Thriving in 2019

J.D. Power Predicts CPO Vehicle Market Will Keep Thriving in 2019

Recently, we shared how more consumers are turning to the used vehicle market this year, in light of increasing prices for brand-new models. This trend applies to drivers of all ages, including millennials, who are placing more emphasis on affordability when buying their next car. Now, 2019 is revealing another sales trend for the auto industry. […]

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Mitsubishi Ranked the Third-Highest Non-Luxury Brand in the J.D. Power Customer Satisfaction Index Study

Mitsubishi Ranked the Third-Highest Non-Luxury Brand in the J.D. Power Customer Satisfaction Index Study

Between last year's J.D. Power CSI Study and the one conducted this year, Mitsubishi's score improved by 21 points

Mitsubishi is currently undergoing something of a reputation renaissance. The latest J.D. Power Customer Satisfaction Index (CSI) Study is evidence of this, as Mitsubishi finished third among non-luxury automakers. Mitsubishi Titles and Awards: Mitsubishi lauded by Automotive Science Group During the 2018 J.D. Power CSI Study, Mitsubishi finished 10th among non-luxury brands. Between then and […]

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Buick Ranks Highest in 2019 J.D. Power Customer Service Index Study

Buick Ranks Highest in 2019 J.D. Power Customer Service Index Study

As a mass-market brand, there’s no beating Buick when it comes to service. The award-winning automaker just ranked highest with a score of 857 in the J.D. Power 2019 U.S. Customer Service Index Study. This is the third year in a row that Buick has earned the top spot. Check Out: The 2020 GMC Sierra […]

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