Cadillac XT4 Ranks High with Owners in JD Power 2019 Vehicle Tech Experience Study
Twenty-thousand owners of 2019 model year vehicles participated in the J.D. Power 2019 U.S. Tech Experience Index Study. The vehicles, which had to be new to the market this year or underwent a design makeover in the past three years, were evaluated on the quality, usefulness, and execution of its advanced driver assist technologies.
Learn More: What’s new for the 2020 Cadillac XT4?
Most owners were very vocal about their disappointment, frustration, and annoyance with their vehicles’ systems.
“Automakers are spending lots of money on advanced technology development, but the constant alerts can confuse and frustrate drivers,” said Kristin Kolodge, Executive Director of Driver Interaction & Human Machine Interface Research at J.D. Power. “The technology can’t come across as a nagging parent; no one wants to be constantly told they aren’t driving correctly.”
Owners of the Cadillac XT4, however, posted favorable reviews of its systems, catapulting the sophisticated compact SUV to the third place in its segment.
The 2019 Cadillac XT4, which is available at three trim levels — Luxury, Premium Luxury, and Sport — offers a bevy of advanced driver assist technologies. Standard on the Premium Luxury trim are Front and Rear Park Assist, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert, and Safety Alert Seat. Rear Park Assist, Hill Start Assist, and a HD Rear Vision Camera are standard.
2019 marks the fourth year for the J.D. Power Vehicle Technology Study. A total of 38 technologies designed to assist, alert, or refocus drivers’ attentions are evaluated.
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“The study provides clarity to auto manufacturers, insurance carriers, telecommunications companies and consumer electronic companies regarding ways to minimize the gap between driver experience and technology feature execution. The major technology categories analyzed in the study are entertainment and connectivity; collision protection; comfort and convenience; driving assistance; smartphone mirroring; and navigation,” according to J.D. Power.