Hurricane Florence: Here’s What GM Is Doing to Help
A satellite image of Hurricane Florence off the coast of North Carolina earlier this week
Photo: U.S. Air Force
In the aftermath of Hurricane Florence, thousands of people remain displaced and record flooding continues to threaten communities on the East Coast, especially in the Carolinas. In response, General Motors is acting quickly to help customers who have been hit by the disaster.
“The entire GM family of brands and services has come together to aid those experiencing the devastation caused by Hurricane Florence,” said GM North America President Alan Batey. “This is personal for us as many of our families, friends, dealer partners and employees are among those directly impacted.”
All customers in affected areas are eligible for free OnStar Crisis Assist services. These services include routing assistance, Hands-Free Calling minutes, 4G LTE Wi-Fi data, and emergency services. They’re available on properly equipped 2006 and newer Chevrolet, GMC, Buick, and Cadillac vehicles, even if the driver’s OnStar account is inactive.
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Coast Guardsmen and North Carolina National Guard members help residents hit by flooding in Old Dock, N.C., earlier this week after Hurricane Florence
Photo: Chief Petty Officer Stephen Kelly (U.S. Coast Guard)
GM customers in North and South Carolina, Georgia, and Virginia whose vehicles were damaged by the storm can get $1,000 in purchase assistance. This applies to the vast majority of 2018 and 2019 Chevrolet, GMC, Buick, and Cadillac vehicles. Lease customers are eligible for a $500 allowance.
GM is also adjusting the number of new and used vehicles at dealerships in the region to account for an expected increase in demand.
For vehicles that have sustained minor damage, GM Genuine Parts and ACDelco are rushing parts to the area so repairs can be made more quickly.
Finally, GM Financial is helping affected customers by offering more flexible loan payment arrangements and waiving certain fees. For example, customers who need to replace a vehicle may be able to defer a first payment for 90 days.
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