Buick Earns Above Average Ranking in JD Power Quality Study
Buick earned an above industry ranking in this year’s Quality Study by J.D. Power.
“The IQS looks at problems reported per 100 vehicles with the average sitting at 93 problems per 100 vehicles,” reports GM Authority writer Sean Szymkowski.
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The study results landed Buick in the 11th spot, a boost from its previous ranking of 16th place, with a total of 92 problems per 100 vehicles, adds Szymkowski.
“J.D. Power surveys new owners and lessees after 90 days of ownership and asks them 233 questions grouped into eight categories. Problems include major issues with the powertrain, and minor issues with infotainment and Bluetooth connectivity,” according to Szymkowski.
Buick’s improvement in the study wasn’t typical of other brands in the study, as the 2019 study revealed similar findings to the 2018 results.
“Automakers continue to make progress in areas like infotainment that attract a lot of consumer attention,” said Dave Sargent, vice president of Global Automotive at J.D. Power. “However, some traditional problems crept up this year including paint imperfections, brake and suspension noises, engines not starting and the ‘check engine’ light coming on early in the ownership experience. Also, more people are having issues with their advanced driver assistance systems, which are critical for building consumer trust in future automated vehicles.”
With five awards, GM was the second-most-awarded automaker.
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“GMC just missed the industry average with 94 problems per 100 vehicles, putting it in 12th place,” reports Szymkowski noting that it beat its previous 21st place.