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How To Replace Faulty Consumer Goods

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Photo: André Karwath

Purchasing assets should be an exciting time for you. If you’re buying an expensive product such as a car the last thing you’d expect is for it to be faulty. If an item is faulty you should be able to get it replaced immediately, right?

Unfortunately, that is not always the case. Some people have difficulties getting their faulty consumer goods replaced. Luckily, in some countries, there are laws that protect consumers in this case. Depending on where you are in the world, you can take steps to ensure your faulty goods are replaced lawfully.

Using Lemon Laws for replacements or refunds

What is lemon law?

Lemon laws are American state laws that provide protection for consumers who purchase products. Manufacturers who fail to meet the standards and quality of their products are subjected to lemon law cases. They are then forced to compensate consumers or replace faulty items.

How does lemon law work?

Lemon law experts assist consumers when they need to open a case against a manufacturer. You qualify for a lemon law case if the product you bought fails to meet the manufacturer’s warranty after several attempts to fix the item.

How to qualify for a lemon law case

You’re subsequently entitled to a replacement or a refund should the manufacturer fail to fix your product after several attempts. Your refunds can consist of:

  • Down payments
  • Monthly payments
  • Registrations
  • Taxes
  • Incidental expenses
  • Attorney fees

Lemon law buyback

A lemon law buyback is when the manufacturer repurchases your item when it’s a lemon. A repurchase consists of:

  • A complete refund of all the money you spent on the item
  • If the item is a car, you’ll be refunded all your monthly installments including taxes
  • Compensation for extra money spent on attorney fees, repairs on your item, towing and rental services


You may receive a replacement in the form of a similar brand to the item you purchased. In the event of auto purchases, your vehicle will be replaced with a similar make and model to the one that is a lemon.

How much does it cost to hire a lemon law attorney?

There are usually no upfront fees when hiring a lemon law attorney. According to federal and state laws, the manufacturer is required to pay these fees.

How long does the process take?

The turnaround time for each case is unique based on facts and the dispute. Some cases can be as long as 90 days but others can take much longer.

How to get it right

The basis of a successful lemon law case is numerous repair attempts on your product by the manufacturer. In order to shorten the turnaround time on your lemon law case, take the necessary steps before speaking to a lawyer, such as:

  • Take your item in for repairs during the warranty period.
  • Report all your concerns in detailed writing.
  • Communicate electronically to help you keep a record of your dispute.
  • Once you have a lemon you can clearly present the case to a professional immediately.

Make sure your dispute is reasonable and you follow all the guidelines. If you think you qualify for a lemon law case, contact an expert right away to help resolve this problem. You have the right to quality products.

This is a collaborative article.