OnStar Reaches One Billion Customer Interactions Milestone
OnStar, the General Motors subsidiary that provides assistance to drivers, has reached an important milestone! They have received more than one billion requests for help from subscribers, and they show no signs of slowing down.
OnStar’s service was the first like it in the industry when it was launched almost 19 years ago on three Cadillac models.
Alicia Boler-Davis, senior vice president of General Motors Global Connected Customer Experience, said, “The pace at which the brand has reached 1 billion interactions shows the vast customer demand for vehicle connectivity and there’s no doubt our second billion interactions will come even quicker.”
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When you look at the numbers, it comes out to about 5 million calls a month, or one call every two seconds. Take a look at the infographic below from General Motors to see the types of requests OnStar deals with every day:
What one billion interactions looks like
Graphic: General Motors
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With services covering everything from stolen vehicle assistance, to remote door unlock, to turn-by-turn navigation, it’s easy to see that many drivers use OnStar as their copilot.
Do you subscribe to OnStar? If not, check out this list to see if your car is ready to connect!
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