Hyundai says the expansion is intended to simplify aftersales support for both EV and combustion vehicle owners. The company confirmed that participating dealers will operate fully equipped service vans staffed by factory-trained technicians and supplied with genuine Hyundai parts.
The automaker also stated that customers will be able to arrange appointments directly through participating dealer websites. While the mobile units can complete a range of approved maintenance tasks, Hyundai noted that more complex vehicle problems will still require a dealership visit.
Hyundai Targets 150 Active Service Vans by Year’s End
Hyundai’s mobile service program is entering a broader rollout phase across the United States following what the company described as a successful dealer pilot. According to InsideEVs, Hyundai plans to have 150 active mobile service vans operating nationwide before the end of the year.
The company explained that the vans are specifically equipped for field repairs and maintenance. Hyundai said the vehicles include the required equipment, software, and Dealer Management System integrations needed for technicians to complete service operations remotely.
The rollout represents an expansion of Hyundai’s aftersales operations at a time when automakers are increasingly offering convenience-focused services aimed at reducing dealership visits for routine work.
Factory-Trained Technicians Will Perform Routine Maintenance and Repairs
Hyundai stated that each service van is staffed by factory-trained technicians using genuine Hyundai parts during service visits. The automaker outlined several procedures that can be completed through the mobile program.
According to Hyundai, the mobile teams can perform approved maintenance and routine repairs including software updates, tire rotations, brake pad and rotor replacements, service campaigns, washing and detailing, as well as oil changes for combustion-engine vehicles.
The system is similar to existing mobile service operations used by Tesla and Rivian, where technicians travel directly to the owner’s location to handle basic repairs on-site. Hyundai did not indicate that the vans would be capable of addressing major mechanical failures or complicated technical issues.
Hyundai Says the Program Is Designed Around Customer Convenience
Hyundai Motor America presented the service expansion as a way to reduce disruption for customers needing vehicle maintenance. Michel Poirier, vice president of aftersales and customer experience at Hyundai Motor America, said the initiative reflects changing expectations around vehicle servicing.
“Offering customers the ability to schedule maintenance at their homes or workplaces minimizes time loss and disruption, representing a convenience-driven service innovation,” Poirier said in statements. He added that the approach aligns with “contemporary customer expectations for efficient and accessible service experiences.”
Customers interested in using the service will be able to schedule appointments directly through participating Hyundai dealer websites. Hyundai also acknowledged that owners experiencing more complicated vehicle issues would still need to bring their vehicles to a dealership for repairs.
